Billing & Payments Guide

When to expect your invoice

• Invoices will be available on the 15th of each month, with payments due on the 1st of the following month.
• Please see below for an example that illustrates the invoice schedule:

Invoice Cycle	Invoice Sent Date	Invoice Due Date	Invoice Type	Includes:
June	May 15th	June 1st	Fixed	June License Fee June Operating Expenses
			Variable	April Order Processing Fees May Storage

Accessing your invoices

• Your invoices will be posted in Business Manager on the 15th of each month, with payments for both due on the 1st of the following month. Invoices will also be sent via email to the email address on your Business Manager account.
• To access invoices in Business Manager, click ‘Billing’ on the left side of the window and then ‘Invoices’.

What to expect on your invoice

Each month, two (2) invoices will be sent to you.

• One invoice includes all expenses that are Fixed. These Fixed Expenses include your License Fee and Operating Expenses and due in advance of the month
  • License Fee is a fixed monthly cost for the Kitchen space. 
    • The License Fee start date and License Fee amount are found in your Kitchen Services Agreement (KSA)
  • Operating Expenses are a fixed monthly cost for the services you consume every day including gas, electricity, water, cleaning, waste, grease management, internet and more. 
    • Your Operating Expenses amount and start date (your Access Date) are found in your KSA.
• The second includes all expenses that vary month to month, or Variable expenses. These Variable Expenses include Order Processing Fees, Storage Services Fees, and other ad hoc or non-recurring fees. These charges are invoiced in arrears (after the service has been provided)
  • Order Processing Fees (or Processing Services Fee) cover the cost of facilitating the fulfillment of your Orders, including CK labor required to do so. 
    • Our facilities are staffed according to order volume. During low-volume hours, we may not be able to process orders on your behalf. You will only be charged Processing Fees on orders that take place during processing hours staffed by the CK team.
    • Details on your Processing Services Fee may be found in your KSA. 
  • Storage fees will be invoiced if you utilize the freezer, dry, or cooler storage in the shared spaces.

Paying your invoice

• In Business Manager, click ‘BIlling’ on the left side of the window and then ‘Invoices’.
• Click the ‘Pay’ button
• Select the correct payment method, then click ‘Continue’
• Click ‘Submit Payment’

Setting up autopay

• To ensure you make payment on time each month, enable Autopay from the Payment Methods page
• Navigate to ‘Payment Methods’ from the left hand navigation, and then click ‘edit’ next to the payment method you would like to use for Autopay
• Check the box that says ‘Autopay’ 
• Click ‘Save’