Accessing Your Facility

Self-Service Access Control

Overview

This guide helps you manage your employees physical access to your facility. Please follow the steps outlined here for requesting or removing access, as well as troubleshooting access issues. This guide focuses on common procedures and solutions relevant to most CloudKitchens facilities.

Best Practices

• Promptly request removal of access for employees who are no longer with your company.
• Keep access cards in a safe place and do not share them with anyone.
• Do not allow others to follow you through controlled entries.
• Train staff on how to use the Avigilon Alta Open app and access cards to prevent common issues.

Access Request/Removal

To request or remove access for an employee, please use one of the forms below based on your location. Requests are usually processed within 2 business days. 

For urgent issues, where an employee’s or former employee’s access may pose a safety risk, contact the facility’s Associate Operations Manager (AOM) directly via a ticket submitted through the chat.

• Florida, Georgia, Maryland, Massachusetts, New Jersey, New York, North Caroline, Philadelphia, Rhode Island, Tennessee, Toronto, Virginia, Washington D.C.
   
• Illinois, Indiana, Minnesota, Missouri, Ohio, Pittsburgh, Texas, Wisconsin
   
• Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington State

Access Control Issues

Avigilon Alta Open App

If you're experiencing problems with access using the Avigilon Alta Open app, follow these troubleshooting steps:

1. Verify you're properly logged into the Avigilon Alta Open app.
2. Ensure your phone’s Bluetooth is turned on.
3. Confirm whether other users are experiencing the same issue.

If the issue persists, please contact the AOM by submitting a ticket in the chat for further assistance.

Access Control Issues

If you’re having trouble accessing the Avigilon Alta Open app, please follow these troubleshooting steps:

1. Check Login: Ensure you are logged into the Avigilon Alta Open app correctly.
2. Bluetooth Settings: Make sure your phone’s Bluetooth is turned on.
3. Check with Others: Verify if other users are experiencing the same issue.

If the issue persists, please contact the AOM by submitting a ticket in the chat for further assistance.